Support page

FAQ

General

How can I find the user manual for my alarm system?

My alarm system is frequently giving me false alarms. What should I do?

How can I arm and disarm my Fortress alarm system?

Other phone numbers are making unwanted calls to my system. What should I do?

What is the wireless range of the sensors and accessories?

What is a "power cycle" and when do I need to do this?

I'm experiencing delayed, missing, or duplicate text messages from my alarm system. What should I do?

Why do I need to register an account to make a purchase?

What if the power goes out? Does the system have a backup battery?

Which accessories are compatible with which systems?

Can the motion detectors be used outdoors?

How do I know if the batteries are low?

My Door/Window Contact Sensor is not working. What should I do?

My Motion Detectors aren't working. What should I do?

My Remote Key Fob isn't working. What should I do?

Phone calls to and from my alarm system are poor quality / experiencing problems. What should I do?

Do you offer monitoring services?

My Wireless Siren is not working. What should I do?

Which Fortress alarm system do I have?

How does the glass break sensor work?

What is the detection range of the motion sensors? How should I mount them?

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S6 Security System

Is a phone line/GSM sim card required for operation of the unit?

What if the power goes out?

How do I setup the alarm so that it does not go off instantly when I open my front door (aka how do I set up a delay?)

I forgot my password.

My S6 main panel is not calling the programmed phone number(s). What should I do?

How do I arm or disarm the system by phone?

How do I stop the system from continuing to call when the alarm is triggered?

How can I arm and disarm the S6 system from the main panel?

How can I toggle the Siren Chirp on or off when the system arms and disarms?

Where can I find the mobile app for my S6 system?

How can I find the IMEI number on my S6?

What are the AC power failure settings on the S6 panel?

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